The Rider Relief Transportation Program (RRTP) provides fare subsidy coupons to eligible riders who purchase daily, weekly, or monthly Metro and EZ transit passes from participating Metro and transit agency Pass Sales Outlets.
The following transit agencies participate in the Rider Relief Program: AVTA, Big Blue Bus, Culver City Bus Lines, Torrance Transit, LADOT, Santa Clarita Transit, Foothill Transit, Long Beach Transit, Montebello Bus Lines and Norwalk Transit.
Eligible riders include adult Regular Riders, Senior/Disabled/Medicare, K-12 grade students, and College/Vocational students who are pre-qualified by a participating community-based agency.
The subsidy coupon booklets are issued to eligible riders and are accepted at participating pass sales locations. The coupons are valid for a single use and must be submitted at time of purchase to Metro or participating transit systems Pass Sales Outlets to receive a reduction equal to coupon value.
For all pass purchases, except for EZ transit pass (monthly), the coupons are valid for the purchases made during the month specified on the coupon. The Metro sales period for EZ transit pass (monthly) starts on the 15th of the prior month through the 14th of the following month. The coupon presented to purchase an EZ transit pass (monthly) has to have the stamp of the month that the pass is being purchased for; i.e. to purchase a November EZ transit pass (monthly) the November coupon should be presented.
Please note that the Store Value and/or TAP cash purse option only apply to Culver City and Norwalk transit riders.
Metro and participating transit systems, along with the two lead agencies, FAME Assistance Corporation (FAC) and Human Services Association (HSA), are committed to helping eligible riders benefit from this program.
RRTP subsidy coupons are available to Los Angeles County residents whose household income levels meet the following criteria.
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Residents of the Cities/County and students of schools and colleges already being subsidized for Metro fare media will not be eligible to receive the coupon subsidy.
This program offers several types of subsidy coupons and Metro tokens. The maximum subsidy per person per month is as follows:
$10 Subsidy Coupon – Riders who purchase regular monthly or weekly passes, provided their city in the county does not provide an additional Metro subsidy.
$6 Subsidy Coupon – Senior Citizen/ Disabled/Medicare riders whose city does not provide an additional Metro subsidy.
$6 Subsidy Coupon – Kindergarten through 12th grade and College/vocational students of cities or schools that do not provide an additional Metro subsidy.
Metro Tokens may be offered in lieu of the subsidy coupon in each category with the total value not to exceed the value of coupons offered in each category.
Quantities are limited.
Eligible riders can join the program and receive subsidy coupons at participating community-based organizations serving Los Angeles County residents. For more information, you may visit www.metro.net or contact the agency representing your region, as listed below:
If you live in the Antelope Valley region (Lancaster or Palmdale), the Central Cities region (Boyle Heights, Chinatown, East LA or South LA), North County or San Fernando Valley cities (Agoura Hills, Burbank, Calabasas or Chatsworth), South Bay cities (Gardena, Harbor City, Manhattan Beach, Redondo Beach, Torrance or Watts), or the Westside region (Beverly Hills, Brentwood, Culver City, Malibu, Pacific Palisades or Santa Monica), click below to download our agency directory.
Review the information above to ensure that you meet the income eligibility requirements of the program.
Download our agency directory to identify an agency that is most geographically convenient for you to visit.
Call the agency of your choice to make an appointment. Be sure to ask about distribution days and hours, ask if an appointment is necessary, ask if they have the coupon available for your specific pass type (Regular, Disabled, Senior or Student), and lastly be sure to ask if there are any additional requirements (Each agency is different).
Once your appointment is scheduled, remember to take your proof of identity and proof of income.
For additional questions or concerns please feel free to contact Lauren Skinner (323)730-7715 or LaurenS@famecorporations.org